KEYNOTE 1

The Welcoming Edge: Customer Experience in the Age of Leave Me Alone

In today’s world, where budgets tighten but expectations remain high, teams must collaborate effectively to thrive. Yet, with engagement at historic lows and competition intensifying, staying ahead can feel like an uphill battle. The solution, however, doesn’t require massive spending or flashy campaigns. The key lies in fostering a culture that prioritizes exceptional customer experiences—every day, for every customer.

Customer service isn’t just a department, and customer experience isn’t merely a strategy. They are core philosophies that must permeate your organization’s culture. When embraced by everyone, they become your ultimate competitive edge—the reason customers return and say, “I’ll be back!”

In today’s fast-paced, disconnected, and overwhelming work environment, the importance of meaningful human connection has never been greater. Building a sense of connection for employees, customers, and communities is the foundation of a thriving business. High levels of employee connection can drive a 56% boost in job performance, reduce turnover risk by 50%, and save companies millions annually.

After this program, event participants will be able to…

• Understand and communicate the impact of first impressions on customer satisfaction, repeat business, and overall company performance.
• Train their team to welcome authentically, ensuring each customer feels seen and valued from the moment they enter.
• Implement systems that create consistency in how greetings are delivered, regardless of individual employee personality or role.
• Gamify greeting behaviors to encourage engagement and make this critical first interaction a fun and sustainable part of company culture

The most successful businesses don’t just serve customers—they welcome them with intention. The Welcoming Edge can transform your brand’s first impression, creating lasting customer loyalty and measurable business growth.

Call Mary Delia now to customize a customer service keynote for your business and empower your team with actionable, high-impact customer service strategies.

KEYNOTE 2

The Welcoming Edge: Meeting Day One Done Right

Set the Tone, Spark Engagement, Build Success

Kick off your corporate meeting with energy, purpose, and connection! In this engaging 20–40-minute opening day keynote, Mary Delia combines 25 years of behind-the-scenes expertise in live events, hospitality, and customer experience to set the tone for a productive and inspiring meeting.

Mary Delia understands that the first day of any corporate gathering is about more than just logistics—it’s about creating an environment where attendees feel truly welcomed and motivated to participate. Through compelling stories, actionable strategies, and a lot of humor, Mary Delia will inspire your audience to embrace the spirit of collaboration, connect meaningfully with colleagues, and fully engage in the event’s objectives. 

Attendees will leave this session feeling energized and ready to contribute their best ideas while building connections that last far beyond the meeting. Whether you’re hosting a conference, leadership retreat, or team-building event, Mary Delia ensures the audience starts on the right note, aligning with your event’s goals and vision.  

After this program, event participants will be able to…

• Foster Collaboration: Build a welcoming atmosphere that encourages teamwork from day one.
• Strengthen Connections: Create meaningful relationships that drive engagement during and beyond the meeting.
• Establish an Positive Tone: Set the stage for a memorable and impactful meeting experience.
• Align with Organizational Goals: Leverage customized strategies tailored to your event’s specific objectives and agenda.
• Implement Networking Strategies: Apply practical techniques to enhance connections at welcome receptions and throughout the event.

Make Meeting Day One Unforgettable!

Do you wish your attendees were more engaged from the start? Struggling to spark excitement at your live events? 

In today’s distracted world, the same old opening just doesn’t cut it—but The Welcoming Edge: Meeting Day One Done Right ensures your event kicks off with energy, purpose, and connection.

The first moments of your event set the stage for engagement, collaboration, and success. Don’t leave it to chance! Mary Delia Allen’s high-energy opening keynote transforms audiences from passive listeners into connected, engaged, and motivated participants.

⏳ Dates book fast! Contact Mary Delia Allen now to create an unforgettable opening session that keeps your attendees engaged from the start.