KEYNOTE
Event Execution Excellence for Executives
Do your client events have the energy to capture an audience from the get-go? Learn simple but key tricks to give polish and purpose to your next group client lunch, dinner or seminar.
Mary Delia has leveraged 20 years of financial meeting and sports event logistics experience to offer you a new way to run an event. In this presentation, you will learn simple, yet key tactics to give polish and purpose to your next group client dinner, lunch, or seminar.
Mary Delia offers tangible and specific tools designed to be implemented immediately to upgrade your next hosted event. Mary Delia's programs are quick and to the point, running 22-42 minutes, and always delivered in a funny and authentic presentation style!
Participants will learn:
- How to increase attendance, responsiveness, and focus at your next event.
- Detailed upgrades that will add professional polish to your next hosted gathering; elevating the impression you give attendees.
- Strategies to make client events easier, more organized, and more cost-effective.
Intended audiences
- Financial executives who regularly host clients groups of clients for educational lunches, dinners or seminars.
- Organization executives who host periodic speaker events
- Non- profit organizations who host donor events.
Human Arrow Keynotes
Right This Way! How to Human Arrow!
Elevate your mindset around the bedrock hospitality practice of pointing, greeting and directional assistance known as being a human arrow. To inspire and ignite those who are acting as human arrows in your organization each day is a practice that adds zero cost to the bottom line and positively elevates employee and guests’ daily experiences.
Greeting and giving directional assistance is a quick but mighty step in the experience of every guest in every hospitality setting yet this daily workforce practice is so often an afterthought. Walk away from this presentation with a renew insights and energy on greeting guests!
Participants will learn:
· The top three ways greeters go wrong
· How greeting guests is the critical first brick in a building a first-class guest experience
· How one to one directional assistance is a massive guest experience upgrade
Best Audiences:
Hospitality and retail businesses
Anyone with frontline workers greeting guests.
Sharpen Your Human Arrows: Motivate Employees Greeting Guests
Insider stories from the logistics of iconic sporting events with perspective shifting communication lessons on motivating employees who greet guests. Event logistics communication happens on a compressed timeline that requires diverse stakeholders understand an often fast changing mission and mandatory compliance for immediate project execution success.
Frontline workers thrive when leaders succinctly communicate objectives to gain buy-in from their teams executing those same objectives. Interacting with kindness (and sometimes humor) increases professional self-esteem among the individuals we lead. Those individuals, in turn, bring their “best” to every shift, event, and customer served.
Participants attending this session will learn:
Key catchphrases, briefing techniques, non-verbal modalities, and ways to show customer/attendee empathy.
Communication tools to inspire their frontline team members with enthusiasm and ease.
·Perspective shifting insights of how communication is received.
Best Audiences:
Hospitality and retail businesses
Anyone with frontline workers greeting guests.
Transportation and Travel Hospitality: The Bus Doesn't Just Pull Up!
Transportation is the warm welcome and the fond farewell of any hospitality program. From moving thousands of VIP guests at the Super Bowl to running black car high touch meeting transportation programs for hundreds of guests to moving small groups on luxury tours Mary Delia has stories and learnings for any group who must move people.
If your travel business involves transfers - at any level - this lighthearted and laugh out loud funny presentation reminds us all why we love hospitality! Adaptable for specific audiences but often a love letter to all things motor coach and a reminder of why moving people requires hospitality practices along with logistics expertise.
Participants will learn:
Transportation is the first AND final impression of any travel program and how to make those moments shine
How to amplify the hospitality element of group transportation
Inspiration for why transportation is a hospitality must have and not a boring after thought
Best Audiences:
Travel industry businesses
Any organization that moves guests as part of a hospitality experience
